Why Internet Technical Support Sucks

Posted: 20th October 2011 by admin in Services

Picture this: You’re peacefully browsing the internet away and then suddenly you go offline and can’t seem to get online again. Or worse, some ugly virus creeps its way in your computer. What to do? What to do?!

Unless you’re a computer whiz, you pick that phone up and call your internet technical support to help you solve your problem. But that may as well be useless too because majority of internet technical support sucks. Either they have very little knowledge as to what they are doing, or they have absolutely no clue at all and are practically robots speaking from a script they were required to memorize during training and that the best way they can help you is by asking you to do all the things you have probably already figured you should do; like plugging your computer (DUH?!) or resetting the modem and tedious shit like that.  And if they have exhausted their script and things that could possibly be done, they finally admit defeat by transferring you to someone who might actually be able to help you. Or just flood you with techie words such as power cycle, DNS, TCP/IP, bit rate, etc so you just quit. By now you probably want to reach in the phone and wring the guy’s neck on the other end.

Another reason why internet technical support sucks is the waiting. They make you wait hours on end because according to them, you called during peak hours and that’s why they’re making you wait. For all you know, they’re just purposely making you wait while they finish a game of solitaire; and if it’s really your lucky day, you might even get disconnected from the call while you are being made to wait and have to call back and start hell over again. Yes, internet technical support definitely sucks!